Influence of Servicescape, Perceived Value, and Price Perception on Purchase Decisions for Membership at Fit Hub Setiabudi Semarang

Authors

  • Redite Cahyo Permadi Department of Business Administration, Politeknik Negeri Semarang
  • Rustono Department of Business Administration, Politeknik Negeri Semarang
  • Makmun Riyanto Department of Business Administration, Politeknik Negeri Semarang

DOI:

https://doi.org/10.32497/jobs.v11i1.7712

Keywords:

Fitness Center, Perceived Value, Price Perception, Purchase Decision, Servicescape

Abstract

This study aims to analyze the influence of Servicescape, Perceived Value, and Price Perception on the Purchase Decision of membership packages at FIT HUB Setiabudi Semarang. The data were collected through questionnaires distributed to members using a 4-point Likert scale. The sampling technique applied was purposive sampling, with 123 respondents selected as participants. Data processing was conducted using SPSS version 25. Based on the results of multiple linear regression analysis, the equation obtained is Y = 0.729 + 0.235X1 + 0.279X2 + 0.272X3. The t-test results indicate that each independent variable has a significant effect on the Purchase Decision (Y). The F-test shows that the regression model is feasible, which means that Servicescape (X1), Perceived Value (X2), and Price Perception (X3) simultaneously influence the Purchase Decision (Y). The coefficient of determination (R²) is 0.668, indicating that 66.8% of the variance in Purchase Decision (Y) can be explained by the three independent variables, while the remaining 33.2% is influenced by other factors not examined in this study.

References

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Ali Sevilmiş, & Hüseyin Çevik. (2021). Perceived Value Definitions: Concepts and Measures for Sport and Fitness Industry. https://doi.org/10.15314/tsed.898033

Anwar, M., & Andrean, D. (2021). The Effect of Perceived Quality, Brand Image, and Price Perception on Purchase Decision.

Bareni, S. Y., Walker, J. T., Walker, L. C., & Beldon, Z. (2024). Recreation Center Membership Continuation: The Power of PRICE. Journal of Park and Recreation Administration, 42(1), 109–117. https://doi.org/10.18666/JPRA-2024-12276

Çevik, H., & Sevilmiş, A. (2024). The effects of sense of community on perceived value, consumer satisfaction and future intention in the low-cost fitness clubs. Managing Sport and Leisure, 29(5), 830–850. https://doi.org/10.1080/23750472.2022.2115393

Fatmawati, I., & Alikhwan, M. A. (2021). How Does Green Marketing Claim Affect Brand Image, Perceived Value, and Purchase Decision? E3S Web of Conferences, 316. https://doi.org/10.1051/e3sconf/202131601020

Ghadiri, M. S., Fahiminejad, A., Bagheri, H., & Tayebi, S. M. (2021). Market-Retention in Fitness Centers: Identifying and Ranking the Factors Affecting Customer Retention. https://doi.org/10.22103/jnssm.2020.16749.1012

Ghozali, Imam. (2020). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21. Semarang: Badan Penerbit UNDIP.

Hindrawati, G., Hermawan, I., & Aulia, A. N. (2025). EDUTAINMENT EDUCATION FOR CHILD-FRIENDLY SCHOOL: A CONSTRUCTIVISM THEORY PERSPECTIVE. Journal of Engineering Science and Technology, 20, 49–66. https://www.scopus.com/inward/record.uri?eid=2-s2.0-105013036641&partnerID=40&md5=66ed70b61bf20e95d29181ef90f2751f

Jang, W. yong, & Baek, S. yeol. (2024). The relative importance of servicescape in fitness center for facility improvement. Heliyon, 10(9). https://doi.org/10.1016/j.heliyon.2024.e29562

Jeon, Y. K., Kim, D. W., Han, S. J., Huang, Y. H., & Kim, J. J. (2021). How does service environment enhance consumer loyalty in the sport fitness industry? The role of servicescape, cosumption motivation, emotional and flow experiences. Sustainability (Switzerland), 13(11). https://doi.org/10.3390/su13116414

Kementerian Pemuda dan Olahraga Republik Indonesia. (2024). Laporan Indeks Pembangunan Olahraga 2024: Industri Olahraga Sebagai Sumber Pertumbuhan Ekonomi Baru. https://img-deputi2.kemenpora.go.id/files/document_file/2025/01/02/44/6736laporan-indeks-pembangunan-olahraga-2024.pdf

Oswaldo, I. G. (2023, Mei 28). Pertumbuhan Tren Gym Lagi Pesat, Start Up Ini Kebut Perluasan Bisnis. detikFinance. https://finance.detik.com/berita-ekonomi-bisnis/d-6743535/pertumbuhan-tren-gym-lagi-pesat-start-up-ini-kebut-perluasan-bisnis

Rivai, J., & Zulfitri. (2024). The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa. https://doi.org/10.32996/jbms

Rojah, E. N., Zunaida, D., & Ainul Chanafi. (2025). PENGARUH E-SERVICE QUALITY, PRICE PERCEPTION, DAN PERCEIVED VALUE TERHADAP KEPUTUSAN PEMBELIAN APLIKASI SPOTIFY (Studi Pada Pengguna Layanan Premium Aplikasi Spotify Mahasiswa Universitas Islam Malang).

Sevilmiş, A., Özdemir, İ., García-Fernández, J., & Zhang, J. J. (2022). Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers. Physical Culture and Sport, Studies and Research, 96(1), 40–54. https://doi.org/10.2478/pcssr-2022-0018

Sulistiyani, E., Wahyuni, S., & Setyadi, D. (2024). Determinant of Gold Investment Decision in Z Generation: A Study of Planned Behavior and Social Learning Theory. Management and Accounting Review, 23(1), 497–519. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85190412545&partnerID=40&md5=58160d7cb28aab7f782dc2a186690851

Suraj, S., Kristanto, D. W., & Prestasi, R. (2022). Citra Merek, Gaya Hidup, dan Servicescape terhadap Keputusan Pembelian. Journal of Management and Bussines (JOMB), 4(2), 823–839. https://doi.org/10.31539/jomb.v4i2.4586

Suroija, N., & Sudrajat, B. E. (2014). ANALISIS PENGARUH HARGA, PRODUK DAN IKLAN TERHADAP KEPUTUSANPEMBELIAN MIE INSTAN MEREK INDOMIE (Studi Pada Mahasiswa Politeknik Negeri Semarang).

Wang, F. J., & Chiu, W. (2023). Service encounter and repurchase intention in fitness centers: perceived value as a mediator and service innovativeness as a moderator. International Journal of Sports Marketing and Sponsorship, 24(1), 145–167. https://doi.org/10.1108/IJSMS-03-2022-0055

Downloads

Published

2025-10-23