Influence of Organizational Citizenship Behavior and Work Environment on Job Satisfaction among Employees at The PT Nasmoco Karangjati Motor Auto Repair Shop

Nisa Adelia; Rara Ririn Budi Utaminingtyas; Inayah

doi:10.32497/ab.v27i3.8056

Authors

Nisa Adelia Politeknik Negeri Semarang
Rara Ririn Budi Utaminingtyas Politeknik Negeri Semarang
Inayah Politeknik Negeri Semarang

DOI:

https://doi.org/10.32497/ab.v27i3.8056

Keywords:

Organizational Citizenship Behavior, Work Environment, Job Satisfaction

Abstract

Employee job satisfaction at PT Nasmoco Karangjati Motor's repair shop was assessed in relation to Organizational Citizenship Behavior (OCB) and the work environment. All 54 workshop employees participated, so the sample covered the full population. IBM SPSS Statistics 23 supported the descriptive review, measurement checks, assumption diagnostics, regression estimation, and the individual and joint significance tests. The estimated equation was Y = -0.211 + 0.324X₁ + 0.702X₂. OCB and the work environment each showed a positive, statistically significant association with job satisfaction, and the two predictors were also significant when tested together. An adjusted R² of 0.860 means that the model accounted for 86.0% of the observed variation in job satisfaction; factors outside the model accounted for the other 14.0%. The pattern supports Herzberg's two-factor theory: employees' discretionary contributions and the conditions surrounding their work both matter for satisfaction.

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