ROFI”™AH, Nailur; KODIR, Moch. Abdul; MUSLIKH, Moch. THE ANALYSIS OF THE EFFECT OF BRAND IMAGE, SERVICE PERFORMANCE, PORTFOLIO SERVICES, AND PHYSICAL EVIDENCES TOWARDS CUSTOMERS SATISFACTION OF “BTN BATARA” SAVINGS ACCOUNT AT PT BANK TABUNGAN NEGARA (PERSERO) Tbk, SEMARANG BRANCH OFFICE. KEUNIS, [S. l.], v. 8, n. 2, p. 147–166, 2020. DOI: 10.32497/keunis.v8i2.2114. Disponível em: https://jurnal.polines.ac.id/index.php/keunis/article/view/2114. Acesso em: 19 jan. 2026.