PENERAPAN APLIKASI PENILAIAN KEPUASAN PELANGGAN PADA PUSKESMAS SEKARAN KOTA SEMARANG PROVINSI JAWA TENGAH

Abstract

Puskesmas Sekaran is a functional health institution which is a center for community health development that also fosters community participation in addition to providing comprehensive and integrated services to the community in its working area in the form of activities. As a health service unit to the community, it is required to provide good service that can satisfy its customers, this can be known by the responses from its customers. To get a direct response from the community, this has been done manually, namely by using coins that have satisfaction value, this is in addition to being ineffective, it also takes more time to recapitulate because it is done manually. Therefore we need a computer-based application system that can overcome these problems. The purpose of this activity is how to apply information technology to make customer satisfaction assessment applications for the services provided by the Sekaran Health Center. The method used consists of stages, namely (1) Analysis of user needs , (2) System Design, (3) System Development, (4) System Testing, (5) System Maintenance. This activity is planned to be carried out for 6 months at the Semarang State Polytechnic and at the Sekaran Health Center.